Susan Chen

Lead Technical Analyst


As a member of the CAAL-Skills team, Susan enjoys understanding and translating the business needs of CWDB research analysts and programs into actionable steps, so data can be transformed into useful information that can help make decisions with a positive effect on the public. Susan previously worked as a researcher at Covered California on the California Healthcare Eligibility, Enrollment, and Retention System, where she learned to meet the business needs of different units and divisions within one system. Over the years, Susan has come to appreciate simple, flexible solutions that are straightforward to implement and have a big impact. Outside of work, Susan enjoys hanging out with family, planning outdoor adventures, and reading science fiction.